Hospitality · Foundation level
Hospitality Foundation exam
Shows employers you have the core skills, the right habits and the English to start in a hospitality role from day one.
Who this exam is for
Final year students and recent graduates (within the last two years) who want their first role in hospitality.
Part A · Written paper 40 marks · 90 min
- Front office and reservations basics
- Booking systems and channel managers
- Guest communication and complaint handling
- Rates, availability and simple revenue ideas
- Food safety and guest wellbeing awareness
- Writing clear guest emails
Part B · Practical task 35 marks · 30 min
Foundation level task
Handle three bookings in a practice booking system and reply to a guest request in writing.
Part C · Viva voce 25 marks · 15 min
- Walk the assessor through your bookings
- Scenario: a guest arrives and the room is not ready
- Calming an unhappy guest on the phone
- Clarity and fluency in English
Roles this can lead to
Reservations executiveGuest support agentChannel and listings coordinatorNight audit assistant
A certificate is a record of your skills. It does not guarantee a job offer.
Eligibility
- 18 years or older with valid government photo ID
- In your final year of study, or graduated within the last two years
- A computer with a webcam, microphone and stable internet
- Not eligible if you have a pending criminal case, an unspent criminal conviction or ongoing legal proceedings related to fraud, dishonesty or violence