Operations · Foundation level
Operations Foundation exam
Shows employers you have the core skills, the right habits and the English to start in a operations role from day one.
Who this exam is for
Final year students and recent graduates (within the last two years) who want their first role in operations.
Part A · Written paper 40 marks · 90 min
- Process mapping basics
- Order to delivery and stock control
- KPIs and reporting
- Customer operations and service levels
- Problem solving and root cause
- Supplier communication
Part B · Practical task 35 marks · 30 min
Foundation level task
Analyse an order data set, find three problems and propose fixes in a one page note.
Part C · Viva voce 25 marks · 15 min
- Present your findings in five minutes
- Scenario: a supplier misses a delivery to a UK client
- How you would update the client and your manager
- Clarity and fluency in English
Roles this can lead to
Operations coordinatorOrder and logistics executiveCustomer operations analystFinance operations assistant
A certificate is a record of your skills. It does not guarantee a job offer.
Eligibility
- 18 years or older with valid government photo ID
- In your final year of study, or graduated within the last two years
- A computer with a webcam, microphone and stable internet
- Not eligible if you have a pending criminal case, an unspent criminal conviction or ongoing legal proceedings related to fraud, dishonesty or violence