Hospitality · Professional level
Hospitality Professional exam
Shows employers you can work with less guidance, handle harder problems and represent a UK team with confidence.
Who this exam is for
Working professionals with two or more years of relevant experience who want a UK role in hospitality.
Part A · Written paper 40 marks · 90 min
- Front office and reservations basics
- Booking systems and channel managers
- Guest communication and complaint handling
- Rates, availability and simple revenue ideas
- Food safety and guest wellbeing awareness
- Writing clear guest emails
Part B · Practical task 35 marks · 30 min
Professional level task
Resolve an overbooking across two channels, update rates and write a recovery note for the duty manager.
Part C · Viva voce 25 marks · 15 min
- Walk the assessor through your bookings
- Scenario: a guest arrives and the room is not ready
- Calming an unhappy guest on the phone
- Clarity and fluency in English
Roles this can lead to
Reservations executiveGuest support agentChannel and listings coordinatorNight audit assistant
A certificate is a record of your skills. It does not guarantee a job offer.
Eligibility
- 18 years or older with valid government photo ID
- Two or more years of relevant work experience
- A computer with a webcam, microphone and stable internet
- Not eligible if you have a pending criminal case, an unspent criminal conviction or ongoing legal proceedings related to fraud, dishonesty or violence