Operations · Professional level
Operations Professional exam
Shows employers you can work with less guidance, handle harder problems and represent a UK team with confidence.
Who this exam is for
Working professionals with two or more years of relevant experience who want a UK role in operations.
Part A · Written paper 40 marks · 90 min
- Process mapping basics
- Order to delivery and stock control
- KPIs and reporting
- Customer operations and service levels
- Problem solving and root cause
- Supplier communication
Part B · Practical task 35 marks · 30 min
Professional level task
Build a KPI dashboard in a spreadsheet and present a process improvement with expected savings.
Part C · Viva voce 25 marks · 15 min
- Present your findings in five minutes
- Scenario: a supplier misses a delivery to a UK client
- How you would update the client and your manager
- Clarity and fluency in English
Roles this can lead to
Operations coordinatorOrder and logistics executiveCustomer operations analystFinance operations assistant
A certificate is a record of your skills. It does not guarantee a job offer.
Eligibility
- 18 years or older with valid government photo ID
- Two or more years of relevant work experience
- A computer with a webcam, microphone and stable internet
- Not eligible if you have a pending criminal case, an unspent criminal conviction or ongoing legal proceedings related to fraud, dishonesty or violence